At many collection companies, the person handling your account talks to you like you’re a “deadbeat.” You know what I mean—they have a kind of snide, condescending tone.

However, at TBI, we recognize that most people, at some point in their lives, have some sort of financial hardship. Therefore, we never go into a discussion assuming you don’t want to pay your bills. Until we get to understand a little about you and your situation, it simply wouldn’t be right to assume the worst in you.

Our collection representatives are trained to listen, and to present alternatives depending on your situation. You will find them to be professional and flexible and they will work with you in good faith if you do the same. We only hire win/win people--the last thing they want to do is embarrass you.

In fact, if you are not treated with respect and dignity, then let us know by sending us an email. Of course, if you have something nice to say about one of our employees, we would like to hear about that too.

Our goal is to make this process as easy as possible for customers. In the future we will have additional information available on our website that will provide you information on organizing a budget as well as links to various sites that may help you to increase your income, or reduce expenses. In addition, soon you will be able to sign up for email alerts that will give you new, additional money saving ideas. Eventually, you will be able to get tips and links specific to your situation, and you will be able to negotiate payment arrangements or settlements on line. As you can see, we want to do everything in our power to work with those customers who work with us.

Unfortunately, however, some customers don’t act in good faith. They don’t return phone calls, or they present false information to us. If you were owed money, and you were treated this way, at some point wouldn’t you carefully evaluate all remedies available by law? We consistently assess each situation to see if it appears the customer has the ability to pay, yet no desire to pay. In situations where customers are acting in bad faith, litigation is sometimes necessary. Fortunately, however, litigation is only necessary a small percentage of the time.

So, if you hear from us, give us a call. Give our representatives a chance to work with you. Believe it or not, we want to come up with a reasonable resolution to your situation as much as you do.

Best wishes,

Michael Slotky
President / CEO, The Bureaus, Inc.